1. Introduction
At Pipelai, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
- Name and contact information (email, phone number)
- Company name and business information
- Project details and requirements
- Payment and billing information
- Communication preferences
Automatically Collected Information
We may automatically collect certain information about your device and usage:
- IP address and location data
- Browser type and version
- Device information and operating system
- Pages visited and time spent on our website
- Referral sources and search terms
3. How We Use Your Information
We use collected information for the following purposes:
- Providing and delivering our AI automation services
- Communicating with you about projects and services
- Processing payments and billing
- Improving our website and services
- Sending marketing communications (with your consent)
- Ensuring security and preventing fraud
- Complying with legal obligations
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in service delivery
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: When you explicitly consent to sharing
5. Data Security
We implement comprehensive security measures to protect your information:
- Industry-standard encryption for data transmission
- Secure servers with limited access
- Regular security audits and updates
- Employee training on data protection
- Multi-factor authentication for sensitive systems
6. Data Retention
We retain your personal information for as long as necessary to provide services and comply with legal obligations. Specifically:
- Active client data: Duration of service agreement plus 3 years
- Marketing communications: Until you unsubscribe
- Website analytics: Up to 2 years
- Legal compliance: As required by applicable laws
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data
- Opt-out: Unsubscribe from marketing communications
- Restriction: Request limitation of processing
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand website usage
- Marketing Cookies: Used for targeted advertising (with consent)
You can control cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.
10. International Data Transfers
If you are located outside our primary jurisdiction, your information may be transferred to and processed in other countries. We ensure appropriate safeguards are in place for such transfers.
11. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly to stay informed about how we protect your information.
13. Contact Information
For questions about this Privacy Policy or to exercise your rights, please contact us:
- Email: privacy@Pipelai.com
- Phone: Available upon request
- Mail: Available upon request
14. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising privacy rights
15. European Privacy Rights
If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the rights mentioned in Section 7 above. Our legal basis for processing includes consent, contract performance, and legitimate business interests.